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  • When will my order be delivered?
    Your order will be sent within 2-3 (work)days, and will be delivered by TNT Post or DPD.

 

  • How do I know if my order has been shipped?
    As soon as your order has been included in the order system, you will receive a confirmation e-mail, stating that your article has been sent.

 

  • What happens if Iím not home when the package is delivered?
    If youíre not at home on the first delivery attempt, a second delivery attempt will take place the next day or on Saturday.

 

  • Can I cancel an order?
    Yes. By contacting us through e-mail as soon as possible after ordering, you can still cancel your order. If the package has already been shipped, you will have to make use of our return policy.

 

  • I received my order, but I donít want it, want to exchange it in for another size and/or article. How do I indicate this?
    If youíre not satisfied with your recently purchased products, or if you want to exchange it, you can return your products. This also holds for the 14-day "cooling downĒ period every internet consumer legally has the right to (Law on Distance Selling). The shipping costs for returning the products are at your expense. Before returning an order, you will have to notify us about this by means of an e-mail message.

 

  • How do I know that Biyomap-webshop.nl has received my order?
    As soon as you place an order on www.biyomap-webshop.nl you will receive a confirmation e-mail that includes all the information about your order. In case you havenít received this e-mail within 30 minutes after placing an order, check to see if the e-mail address you provided is correct. Contact us if you havenít received anything after 4 hours.

 

  • Can I have my order delivered to another address?
    Yes thatís possible. You get the opportunity to select any shipping address during the order process.

 

  • What payment methods can I use to pay for my articles?
    The web shop allows payment by iDEAL, Bank transfer (Netherlands and Belgium), Mr. Cash - Bancontact, V- Pay, Visa, Mastercard or several other foreign payment methods. 
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